Please read this refund policy carefully, as it applies to services offered through the website globalestaimmigration.com, operated by USA-ESTA INC. Our mission is to support you in your immigration and/or non-immigration procedures and ensure your satisfaction. If, for any reason, you are not satisfied with the service received, we encourage you to contact us immediately by sending an email to info@globalestaimmigration.com. We will review your case and, if applicable, issue a refund or offer a discount or credit for future services.
This policy applies only before your travel document application has been submitted. By purchasing our services through the website, you agree to the terms outlined in this policy, as well as our Privacy Policy and any other relevant policies posted on the website. Once you have reviewed and approved the government forms for submission, you forfeit your right to a refund. In cases of substantial errors in your application, we will resubmit it at no additional cost, but a refund will not be issued.
If you wish to request a refund before your application has been submitted, please email us at info@globalestaimmigration.com with the subject line Travel Visa Refund Request. Your message must include the following information:
Once we receive the complete information, we will process your request within 24–48 hours. Approved refunds will be issued to the original payment method and may take 1 to 10 business days to appear in your account, depending on your financial institution’s policies.
Please note that government-related fees, such as filing or biometric fees paid to government agencies, are non-refundable. We have no control over these fees, and they cannot be reimbursed even if the application is withdrawn.
By using our services, you agree to the terms of this refund policy. Initiating a chargeback outside of the conditions set forth in this policy constitutes a breach of our terms. If you fail to respond to our support team’s requests for additional information within 90 days, and this results in an unsuccessful application, you will not be entitled to a refund and agree not to initiate a chargeback.
Chargeback fraud is a serious offense. If we suspect fraudulent activity, we may report the dispute to payment processors and the appropriate authorities, which could result in penalties, including potential bans on entering the destination country.
Our satisfaction guarantee covers issues caused by the use of globalestaimmigration.com prior to your arrival in the United States. Requests for a refund or credit under this guarantee must be made within 30 days of purchase. Please note that we cannot guarantee outcomes of government applications or specific appointment dates, as these are under the exclusive control of the relevant embassy or consulate.
The satisfaction guarantee does not cover:
If you are unsure whether your application has been successfully submitted, please contact us immediately at info@globalestaimmigration.com. If you follow the refund request procedure outlined above, we guarantee that your refund will be processed within the stated timeframe (1 to 10 business days).
By using our services, you acknowledge that globalestaimmigration.com is a private online service provider and not a law firm. We are not affiliated with any government agency. Immigration and non-immigration forms are freely available on official government websites. Our services do not replace legal advice.
Travel Document Costs:
Applicants are required to pay the visa fee to the U.S. government issuing agency. The fee amount varies depending on the type of document. Please verify the specific fee requirements before applying.
Payment Methods:
Visa fees may be paid using a credit or debit card. Follow the payment instructions carefully to avoid delays.
Processing Fees:
Our service includes a consultancy and document processing fee. Additional fees may apply depending on the type of document requested.
