Terms and Conditions

Please review these Terms and Conditions carefully before using our services. By accessing this website or engaging our services, you agree to be bound by the following terms.

1. General Information

This website and the related services are operated by USA-ESTA INC, a company registered in Panama, with its registered office located at 12950 Barbarena Street, 3th Avenue, Santiago City, Panama. You can contact our customer support team atinfo@globalestaimmigration.com or call us at +507 726-4675.

2. Service Overview

We provide professional assistance with the application process for electronic travel documents (such as visas, travel authorizations, or similar permits). We are not a government agency, nor are we affiliated with any embassy or public institution. Our role is to guide users through the application, data verification, and submission process.

3. Service Agreement

By purchasing our services, you confirm that:

You are of legal age or otherwise legally authorized to enter into a contract;
The information you provide is accurate, complete, and up to date;
You are legally allowed to share the personal data you submit, whether it belongs to you or to a third party (e.g., a minor under your legal guardianship).

4. Payment Methods

We accept multiple payment options as displayed on our website and payment page. Please do not attempt to use unsupported methods—any resulting loss will be your responsibility.

You confirm that you are the rightful owner of the payment method used. In cases of fraud, we reserve the right to cooperate with law enforcement and the rightful account holder.

All payments are subject to authorization by your financial institution. If your card is declined, expired, or blocked, we will not be able to provide our service.

5. Refund Policy

Refunds may be issued under the following conditions:

Requests must be made within 30 days of payment.
A full refund is available if your application has not yet been submitted to the relevant government agency.
If the application has already been approved, you may qualify for a partial refund.
If the application is denied, you may be eligible for a full refund under our service guarantee.
Government fees are non-refundable.
Fees for additional services are also non-refundable.
Refund requests must be submitted via the contact form available on our website.
Approved refunds will be processed within 72 hours and may take up to 10 business days to appear in your account.

6. Cancellations and Right of Withdrawal

Since our services involve the immediate personalization of documents (based on the applicant’s data), the right of withdrawal granted for general products does not apply.

However, cancellation may be requested if the final document has not been issued and the application has not been submitted. We reserve the right to approve or deny such requests depending on the processing stage.

We may also cancel the service if:

You submit false or incomplete information;
You fail to follow required instructions;
You do not respond to our communications;
You violate any of the terms outlined in this agreement.

7. Limitation of Liability

We are not liable for:

Final decisions made by government authorities regarding your application;
Delays in the issuance of electronic travel documents;
Denied boarding or entry by immigration officers;
Mistakes in your application resulting from incorrect data you provided;
Minors accessing our website without proper authorization;
Unauthorized use of your personal data by third parties.

8. Payment Data Security

Your card details are transmitted securely via an encrypted connection directly to our payment processor. We do not access or store any credit card data.

9. Intellectual Property

All content on this website—including text, images, logos, and software—is protected by copyright laws and may not be copied, distributed, or used without prior written consent.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content, practices, or policies of those external sites.

11. Changes to the Terms

We reserve the right to update these Terms at any time. Any substantial changes will be communicated through our website. Continued use of our services after such updates constitutes acceptance of the revised terms.

12. Customer Support

Our customer service is available 24/7 viainfo@globalestaimmigration.com or call us at +507 726-4675. You can also reach us through the contact form provided on our website. We respond to all inquiries within the legal timeframe and may request verification of your identity for security purposes.